Customer Satisfaction in Banking Industry

HSBC Express Banking Channels guest Satisfaction Questionnaire| | |  | We believe that your comments and recommendations impart guide us for a better operate. Thank you for magnanimous the time to answer this questionnaire. Please remember to fill in your name and contact information. | Telephone Banking|   How would you describe your views about Customer Service Representatives? (1: non fulfill/2:Satisfied/3:Very satisfied)|  |   1|   2|   3| Call reply time| | | | Flawless/correct operations| | | | Speed of conducting operations| | | | Knowledge about products and overhauls| | | | Understanding and replying queries correctly| | | | intercourse skills/positive approach| | | | General sound judgement about the service| | | | |   How would you descrive your views about Integrated Voice Reply (IVR) system? (1:Not satisfied/2:Satisfied/3:Very satisfied)|  |   1|   2|   3| Understandable menu| | | | Sufficient resource of transactions| | | | User-friendliness| | | | General assessment about the service| | | | | |  | | profit Banking|   How would you describe your views about Internet Banking services?

(1:Not satisfied/2:Satisfied/3:Very satisfied)|  |   1|   2|   3| Page setup/Menu flow| | | | eternal rest of use/navigation| | | | Speed of page loading| | | | core and sufficience| | | | Variety of transactions| | | | Visual design| | | | General assessment about the service| | | | | |  | | asynchronous transfer mode Banking|   How would you describe your views about ATM Banking services? (1:Not satisfied/2:Satisfied/3:Very satisfied)|  |   1|   2|   3| ATM net profit distribution | | | | Continuous service| | | | Variety of transactions| | | | late of screen use| | | | General assessment about the service| | | | | | The bank you work with the most | HSBC | Other  |  ... If you want to substantiate a full essay, order it on our website: Ordercustompaper.com

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