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Thursday, February 21, 2013

Notes On Qantas' Marketing 2011

QANTAS (Queensland and Northern Territory Aerial Services Limited)

Background Information

naturalised: 1920

Global Australian public airline company

Industry: transportation

work of international and domestic air transportation services and stand up activities

Product Portfolio: Qantas Domestic, Qantas International, Jetstar Domestic, Jetstar Asia/International

Headquarters: Sydney, NSW

MISSION

To operate the worlds better premium airline, Qantas

To operate the worlds best low fares carrier, Jetstar

MARKET SHARE

Australian Domestic Market: 65 %

International Market: 18.

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7 %

expose BUSINESS GOALS AND PRIORITIES

Safety: demonstrate genuine commitment to safety

foil and Honesty: is open, listens and speaks honestly

Customer Focus: always put the guest first when making decisions

Collaboration and Teamwork: working to fallher to pretend success for all

Enjoyment: enjoys work and being part of a successful team

Ownership and Accountability: taking responsibility for delivering agree outcomes

Situational Analysis

SWOT ANALYSIS

Strengths:

Extensive network: part of One cosmea Alliance

Highly competitive positions on major international routes -> extremely influencing power -> maximized transportation options for customers

Majority of domestic market share

exquisite airport locations and facilities

Globally recognized brand name and logo

Largest Australian based airline loyalty programme -> customer loyalty

WEAKNESSES

current disputes between Qantas management and unions + Recent safety incidents have tarnished the Qantas effigy -> negative perceptions on Qantas image and reputation

Negative publicity generated from the loving networking sit, Twitter due to Qantas competition offers

OPPORTUNITIES

Expansion of Jetstar...If you want to get a full essay, order it on our website: Ordercustompaper.com



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