Business Practices

Business Practices Companies must have satisfied employees to satisfy customers. Continental Airlines is a perfect example of how a attach to stop succeed by putting the emphasis on the employees and customers. Continental demonstrates remarkable turnaround from a disastrous performance. In the primaeval 1980s, the management of Continental believed that the only way to save the company was to lower airfares, and to reduce all possible expenses. In doing so, it dismantled the product and their quality of service. For instance, in the early 1990s, pilots could earn bonuses if the evoke burn rate on their airplane fell below a specific amount.

The program motivated pilots to fly slowly, which frequently resulted in missed arrival times. Because of the delays, it was sometimes necessary to vary customers to the competition. Another example of this horrible "low-cost" approach was the CALite program. Continental replaced all first-class seats in some airplanes with check seats to lowe...If you want to get a full essay, baffle it on our website: Ordercustompaper.com

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